Payment & Delivery

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Last updated: July 25, 2025
Website: nordbiolab.com

NordBioLab currently accepts payment via bank transfer only.

Why bank transfer only?

Card payment processors across the EU and internationally routinely decline merchants in the research chemical and peptide category, regardless of the vendor's legitimacy, documentation, or compliance standing. This is a well-known, industry-wide restriction — not a signal about a specific company's reliability. It reflects standard risk-category policies applied by card networks and acquiring banks to the entire research compounds sector, and it affects reputable, fully compliant suppliers just as much as anyone else in this space.

As a result, most established European research peptide suppliers — including NordBioLab — rely on direct bank transfer as the primary payment method.

Why this is actually a safer method for you

  • You never enter your card number, expiry date, or CVV anywhere on our site or checkout. There is simply no card data involved in the transaction, which removes an entire category of risk (card skimming, stored-data breaches, unauthorized recurring charges).
  • Bank transfers are initiated directly through your own bank's secure online banking system or app — the same system you already use and trust for other payments.
  • Your payment is confirmed directly by your bank, not by a third-party card processor, giving you a clear, traceable record of the transaction on your own bank statement.

How it works

  1. Place your order and select "Bank Transfer" at checkout.
  2. You'll receive our bank details and a unique payment reference by email.
  3. Complete the transfer from your online banking (usually processed same-day or next business day within the EU/SEPA area).
  4. Once payment is confirmed, we dispatch your order — you'll receive tracking information by email.

If you have any questions about completing a transfer or the status of your payment, contact us at info@nordbiolab.comand we'll help you directly.

🚚 Shipping & Delivery

1. Overview

NordBioLab ships research-grade peptides and related laboratory supplies from within the European Union. All orders are processed and dispatched subject to product availability, payment confirmation, and compliance verification.

2. Eligible Destinations

We currently ship to the following destinations:

  • European Union member states
  • United Kingdom
  • Norway, Iceland, Liechtenstein (EEA non-EU)
  • Selected additional countries — availability displayed at checkout

It is your responsibility to verify that importation of research compounds is lawful in your jurisdiction before placing an order. NordBioLab is not liable for orders seized, delayed, or refused by customs authorities.

3. Order Processing Time

Orders are processed on business days (Monday–Friday, excluding public holidays).

  • Payment confirmed → Same or next business day (after bank transfer clears)
  • Packed and dispatched → Within 1–2 business days
  • Tracking number sent → Upon dispatch

Orders placed on weekends or public holidays are processed on the next business day.

During high-demand periods or due to supply chain factors, processing may take up to 3 business days. You will be notified by email if there is an unexpected delay.

4. Shipping Methods and Estimated Delivery Times

  • Estonia, Latvia, Lithuania → Standard courier → 1–2 business days
  • EU (Western & Central) → Standard courier → 3–5 business days
  • EU (Southern & Eastern) → Standard courier → 4–7 business days
  • United Kingdom → International courier → 5–7 business days
  • Norway / Iceland → International courier → 5–8 business days
  • Other destinations → International courier → 7–14 business days

All delivery estimates are approximate and begin from the date of dispatch, not the date of order. Delays caused by customs clearance, carrier disruptions, or force majeure events are outside our control.

5. Shipping Costs

Shipping costs are calculated at checkout based on destination, package weight, and selected shipping method.

  • Free shipping may be available on orders above a specified threshold, as displayed on the website at the time of purchase.
  • Applicable import duties, VAT, or customs fees at the destination are the sole responsibility of the customer.

6. Packaging and Storage Stability

All NordBioLab peptides are supplied in lyophilized (freeze-dried powder) form. Lyophilized peptides are highly stable at room temperature and do not require cold-chain shipping.

  • Orders are shipped at ambient (room) temperature in protective packaging designed to prevent physical damage during transit.
  • Upon arrival, we recommend storing unopened vials at -20°C for long-term stability, or 2–8°C for shorter-term storage (see our FAQ for full storage guidance).
  • We recommend being available to receive your order promptly upon delivery.
  • NordBioLab is not responsible for degradation resulting from improper storage after delivery.

7. Tracking

A tracking number will be emailed to you upon dispatch. You can use this number to monitor your shipment through the carrier's website.

If you have not received a tracking notification within 3 business days of your order confirmation, please check your spam folder or contact us at info@nordbiolab.com.

8. Failed Delivery and Unclaimed Packages

If a delivery attempt fails due to an incorrect address provided by the customer, unavailability to receive the package, or refusal of delivery:

  • The carrier may make additional delivery attempts or hold the package at a local depot.
  • If the package is returned to us, re-shipping costs are the responsibility of the customer.
  • Unclaimed packages that are destroyed or lost in return transit are not eligible for refund under our Return & Refund Policy.

Please ensure your delivery address and contact details are accurate at the time of order.

9. Damaged or Lost Shipments

Damaged in transit: If your order arrives visibly damaged, photograph the packaging and contents immediately and contact us within 48 hours of delivery at info@nordbiolab.com. We will investigate with the carrier and, at our discretion, arrange a replacement.

Lost in transit: If tracking shows no movement for more than 10 business days (EU) or 20 business days (international), contact us and we will open an investigation with the carrier. Resolution timeframes depend on the carrier's claims process.

NordBioLab is not liable for losses arising from incorrect address information provided by the customer.

10. Customs and Import Regulations

Customers outside the EU are solely responsible for ensuring that the import of research compounds is permitted under their local laws. NordBioLab does not provide customs clearance advice and will not falsify customs declarations or mark shipments as gifts.

Any duties, taxes, or import fees levied by the destination country are payable by the customer and are not included in the order total.

11. Contact

For any payment or shipping-related questions, please contact us at:

📧 info@nordbiolab.com
🌐 nordbiolab.com

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