Privacy Policy

Privacy Policy

Last updated: May 2025

NordBioLab ("we", "us", or "our") is committed to protecting your personal data in accordance with the EU General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, and protect your information when you visit nordbiolab.com.

1. Data Controller

NordBioLab is the data controller responsible for your personal data. For any privacy-related questions, contact us at info@nordbiolab.com.

2. What Data We Collect

We may collect the following personal data when you place an order or contact us:

  • Name and surname
  • Email address
  • Shipping address
  • Payment information (processed securely by Shopify Payments — we do not store card details)
  • IP address and browser information (via cookies)

3. How We Use Your Data

We use your personal data to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to your enquiries
  • Comply with legal obligations
  • Improve our website and services

4. Legal Basis for Processing

We process your data based on: contract performance (to fulfil your order), legal obligation (tax and customs compliance), and legitimate interests (fraud prevention, website security).

5. Data Sharing

We do not sell your personal data. We may share it with trusted third parties only as necessary:

  • Shopify — our e-commerce platform (data processed in accordance with Shopify's Privacy Policy)
  • Postal services — for order delivery (name and address only)
  • Tax authorities — where required by law

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (typically 7 years for financial records).

7. Your Rights (GDPR)

Under GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at info@nordbiolab.com.

8. Cookies

We use essential cookies to operate our website (e.g., shopping cart, session management). We do not use tracking or advertising cookies without your consent.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

11. Contact

For any privacy-related questions or requests, please contact us at info@nordbiolab.com.